FAQ

Effective Date: [27th September 2025]

Welcome to Treviacart! Here are the most commonly asked questions about our products, orders, and services.

1. What products do you offer at Treviacart?

We offer a wide range of products including makeup, perfumes, skincare, hair care, and gadgets, carefully selected to enhance your lifestyle and everyday needs.

2. How can I pay for my order?

All orders at Treviacart are prepaid. Payments can be made securely via credit/debit cards, bank transfers, or approved online payment gateways.

3. How long does delivery take in UAE?

Delivery usually takes 3-5 business days within the UAE. Delivery times may vary depending on product availability and courier services.

4. How do I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp, which can be used to track your package on the courier’s website.

5. Can I return or exchange a product?

Yes, Treviacart allows returns or exchanges within 7 days of delivery for eligible products in original condition. Certain items, especially makeup, perfumes, skincare, and hair care, may not be returnable due to hygiene reasons.

6. How do I care for my beauty and hair care products?

Store your products in a cool, dry place away from direct sunlight and humidity. Always close caps tightly and avoid contact with water or harsh chemicals.

7. Are your products authentic?

Absolutely. Treviacart only sells genuine and high-quality products sourced from trusted brands.

8. Are there any hidden fees?

No. The price you see at checkout is the final price, including applicable taxes and delivery charges.

9. Do you offer customer support?

Yes! Our support team is available via WhatsApp: +971561219061 or email: treviacart@gmail.com to assist with any queries regarding orders, products, or payments.

10. Can I order from outside UAE?

Currently, Treviacart only delivers within the UAE. We are planning to expand our delivery options in the future.