Refund & Return Policy

Effective Date: [23rd September]

At Treviacart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or request a refund under the following conditions:

1. Return Period

• You can return eligible items within 1-7 days of delivery.
• The return request must be initiated via email or WhatsApp.

2. Eligibility 

• Items must be unused, in original packaging, and in the same condition as delivered.
• Health & Beauty products must have sealed packaging intact; opened or used items cannot be returned due to hygiene reasons.
• Gadgets must be returned with all accessories, manuals, and original packaging.

3. Non-Returnable Items

• Opened or used health & beauty products
• Personal care items
• Gift cards or promotional items
• Items damaged due to misuse or accident

4. Refund Method

• Refunds are processed via the original payment method or store credit.
• Refunds will be completed within 5–7 business days after we receive and inspect the returned items.

5. Return Shipping

• Customers are responsible for return shipping unless the item was defective or damaged during delivery.
• For defective or damaged products, Treviacart will arrange return shipping at no extra cost.

6. Exchanges

• Exchanges are possible for gadgets or health & beauty items of the same type or value, subject to availability.

7. How to Initiate a Return

• Contact us via:

Email: treviacart@gmail.com

WhatsApp: +971561219061

• Provide your order number, product name, and reason for return.

8. Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 48 hours of delivery for a replacement or refund.