Shipping Policy

Effective Date: [23rd September]

At Treviacart, we are committed to delivering your orders quickly, safely, and efficiently across the UAE.

1. Shipping Areas

• We deliver to all Emirates of the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Delivery Time

• Standard Delivery: 2–5 business days
• Express Delivery (if available): 1–2 business days
• Delivery times may vary depending on product availability and courier services.

3. Shipping Fees

• Flat Rate: AED [Insert Amount] per order
• Free Shipping: On orders above AED [Insert Amount]
• Any additional fees for remote areas may apply and will be communicated during checkout.

4. Courier Services

• Orders are fulfilled via trusted UAE-based couriers such as Aramex, DHL, or local delivery partners.
• Tracking information will be provided via WhatsApp/email after order dispatch.

5. Order Tracking

• Customers can track their orders using the tracking link provided in the confirmation message.
• For any delivery issues, contact us via WhatsApp or email.

6. Delivery Instructions

• Please ensure accurate shipping details to avoid delays.
• For health & beauty products, ensure someone is available to receive the order to prevent damage.

7. Lost or Damaged Items

• If an item is lost or damaged during transit, please contact us within 48 hours of delivery.
• We will arrange a replacement or refund based on product availability.

8. Contact for Shipping Queries

• Email: treviacart@gmail.com
• WhatsApp: +971561219061